Optional 3-Year Extended Warranty

For those who want added peace of mind, we offer a 3-Year Extended Warranty upgrade for $100, available for a limited time after purchase.

This upgrade extends your total warranty coverage from 1 year to 3 full years, protecting the core smart features of your bag for long-term use — whether you travel frequently, use your bag daily, or simply want the added confidence of extended protection.

Extended Warranty Benefits:

• Full coverage of the fingerprint lock, GPS feature (if applicable), and internal electronics for 3 years
• No additional repair or replacement fees during the coverage period (excluding shipping)
• Priority handling for repairs or replacements
• Extended coverage activates automatically from your original purchase date

Covered Components:

• Fingerprint lock module
• GPS tracking hardware
• Internal electronics, including battery and charging components
• Wiring or circuitry that supports smart features

What’s Included:

If your bag experiences a malfunction or defect in any of the covered components during the 3-year coverage period, we will:

• Repair the issue at no cost (excluding shipping), or
• Replace the defective component (or the entire smart module) if repair is not possible

We aim to resolve all warranty-related issues quickly and efficiently to ensure minimal disruption.

What’s Not Covered:

• Normal wear and tear, cosmetic damage, or fabric-related scuffing
• Accidental damage, water immersion, or misuse
• Issues caused by attempted self-repair or third-party servicing
• Lost or stolen bags

Eligibility & How to Add

The 3-Year Extended Warranty may be added within 30 days of your original purchase date. It must be purchased directly through this Extended Warranty product page.

Once the 30-day eligibility window has passed, the Extended Warranty can no longer be added to your order.

Out-of-Warranty Repairs

Didn’t purchase the extended warranty and need a repair after your 1-year coverage has ended? No problem.

We offer a flat repair fee of $125, plus shipping, for out-of-warranty technology-related issues. This includes evaluation, component replacement (if needed), and full functionality testing.

To initiate a repair, contact our support team and we’ll guide you through the process.

To review our full Warranty Information page, please click here.